Technical occupations in computer and information systems
User support techniciansNOC 22221, TEER 2
NOC 22221 (User support technicians) is TEER 2.TEER 2
Occupations that usually require a college diploma, apprenticeship training of 2 or more years, or supervisory occupations
- Express Entry
- IRCC counts TEER 0 to 3 work for the Federal Skilled Worker Program and the Canadian Experience Class, so work in NOC 22221 sits inside that range.
- 2026 categories
- IRCC's 2026 category lists do not include NOC 22221.
- Median wage
- $31.47 an hour across Canada, from Job Bank's 2025 wage release (2023-2024 data).
- Provincial programs
- Each province sets which occupations its streams take. From our registry: OINP Ontario Workforce Priority stream, status Open, verified November 12, 2026.
How to read this code
- Broad category
- The first digit is the broad occupational category, the widest grouping in the NOC.
- TEER
- The second digit, 2, is the TEER category: TEER 2.
- Group
- The first four digits, 2222, are the minor group: Technical occupations in computer and information systems.
- Occupation
- All five digits, 22221, are the unit group, the occupation itself: User support technicians.
Also called: user support technician, call centre agent - technical support, client support representative - systems, computer help desk representative - systems, computer help desk supervisor
This page shows the official duties for NOC 22221, where its TEER sits in immigration rules, and the wages Job Bank reports. It describes the rules. It does not decide anyone's case.
What the job involves
Statistics Canada text, quoted word for word. IRCC compares your duties with this description, not your job title.
Lead statement
User support technicians provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the public and private sectors. They are also employed by independent technical support companies or they may be self-employed.
Example job titles
- call centre agent - technical support
- client support representative - systems
- computer help desk representative - systems
- computer help desk supervisor
- hardware installation technician
- hardware technical support analyst
- help desk technician
- software installation technician
- software technical support analyst
- systems support representative
- technical support analyst
- technical support supervisor
- user support technician
Main duties: check yours
IRCC's rule for the Federal Skilled Worker Program: you must have performed "the actions in the lead statement" and "most of the main duties listed". Tick the duties you do. The count helps you compare. It is not a decision.
Verify on canada.ca(opens in a new tab)Lead statement: not ticked. Main duties ticked: 0 of 8.
The rule asks for the lead statement and most of the main duties. IRCC gives no number for "most", and an officer decides.
Few ticks? Read "Classified elsewhere" below: it names the codes for jobs that sit close to this one.
Your ticks are kept in this browser only, so they are here when you come back. Nothing is sent. "Clear ticks" erases them.
If your duties look different
Statistics Canada names the jobs that belong in a different NOC. If one of these sounds more like your work, open that code and compare.
Classified elsewhere
- 22220Computer network and web technicians (See 22220 Computer network and web technicians)
- 21230Computer systems developers and programmers (See 21230 Computer systems developers and programmers)
- 21220Cybersecurity specialists (See 21220 Cybersecurity specialists)
- 22222Information systems testing technicians (See 22222 Information systems testing technicians)
Usual employment requirements
- Completion of a college program in computer science, computer programming or network administration is usually required.
- College or other courses in computer programming or network administration are usually required.
- Certification or training provided by software vendors may be required by some employers.
Where TEER 2 sits in immigration rules
Each row gives the rule, then what it means for this occupation. The programs set many other conditions too, so read the official page before you act.
Federal Skilled Worker Program and Canadian Experience Class
The rule: both programs count work experience only in TEER 0, 1, 2 or 3.
What this means: NOC 22221 is TEER 2, so work in it is inside that range. The TEER is one condition, not the whole test. Both programs also set how much work you need (at least 1 year, or 1,560 hours), when you did it, and minimum language results.
Federal Skilled Trades Program
The rule: this program goes by NOC group, not by TEER alone. IRPR s. 87.2 lists Major Groups 72 (less Sub-major Group 726), 73, 82, 83, 92 and 93 (less Sub-major Group 932), Minor Group 6320 and Unit Group 62200, other than a restricted occupation.
What this means: NOC 22221 is not in one of the listed groups, so work in it is not skilled trade experience under this program.
Express Entry category-based selection, 2026
The rule: IRCC publishes a closed list of NOC codes for each category. NOC 22221 is not on any 2026 occupation list.
What this means: People in this occupation can still be invited in general or program-specific rounds. French-language proficiency is a separate category: it depends on test results (NCLC 7 in all 4 abilities), not on the occupation.
IRCC page modified October 16, 2026, checked November 12, 2026.
Atlantic Immigration Program
The rule: the program takes job offers in TEER 0 to 4 from designated employers in New Brunswick, Newfoundland and Labrador, Nova Scotia and Prince Edward Island. The job must be full-time and non-seasonal.
What this means: A TEER 2 offer must last at least 1 year from the day the person becomes a permanent resident.
Provincial Nominee Programs
The rule: each province and territory sets its own requirements and streams, including which occupations and TEER levels a stream takes.
What this means: Check the stream's own page for this NOC code. One example from our program status registry:
Program status: OINP Ontario Workforce Priority stream: Open
The stream has launched and the expression of interest portal opened on August 4, 2026. It covers skilled workers with a qualifying job offer in any NOC occupation, plus self-employed physicians.
Verified November 12, 2026 · Official source
Labour Market Impact Assessment (LMIA)
The rule: an employer, not a worker, applies for an LMIA, and ESDC assesses each job offer. The wage offered, compared with the provincial or territorial threshold, puts the job in the high-wage or low-wage stream.
What this means: Service Canada refuses to process low-wage applications for jobs in census metropolitan areas where unemployment is 6% or higher. Some sectors are exempt, such as primary agriculture, construction, food manufacturing, hospitals, and nursing and residential care. ESDC updates the list of areas each quarter. When this page was checked (September 26, 2026), the ESDC page showed the list for July 10 to October 8, 2026; open the ESDC page for the list in force today. A separate pause covers low-wage jobs in Montréal and Laval.
Wages in Canada
The wages Job Bank publishes for NOC 22221, for Canada as a whole and for each province and territory.
- Low
- $20.50
- per hour
- Median
- $31.47
- per hour
- High
- $49.00
- per hour
What this means: half of the people in this occupation earn less than the median and half earn more. Pay changes with the province, the employer and your experience.
Median by province or territory
| Province or territory | Median (per hour) |
|---|---|
| Newfoundland and Labrador | $32.05 |
| Prince Edward Island | $29.74 |
| Nova Scotia | $26.00 |
| New Brunswick | $27.69 |
| Quebec | $30.77 |
| Ontario | $33.00 |
| Manitoba | $26.15 |
| Saskatchewan | $32.00 |
| Alberta | $30.00 |
| British Columbia | $33.65 |
| Yukon | $34.18 |
| Northwest Territories | Not published |
| Nunavut | Not published |
Reference period 2023-2024. Data source: Labour Force Survey. ESDC Job Bank wages, release revised 2025-11-19. (opens in a new tab)
Search jobs for NOC 22221 on Job Bank(opens in a new tab)ClearToEnter is not affiliated with Job Bank or ESDC.
Related occupations
Codes in the same NOC group as 22221, the closest first.
- 22220Computer network technicianComputer network and web techniciansTEER 2
- 22222Systems testing technicianInformation systems testing techniciansTEER 2
- 22214PhotogrammetristTechnical occupations in geomatics and meteorologyTEER 2
- 22213Land survey technicianLand survey technologists and techniciansTEER 2
- 22212DrafterDrafting technologists and techniciansTEER 2
- 22230Non-destructive inspectorNon-destructive testers and inspectorsTEER 2
Questions about this code
What is the TEER of NOC 22221?
NOC 22221 (User support technicians) is TEER 2: occupations that usually require a college diploma, apprenticeship training of 2 or more years, or supervisory occupations. In NOC 2021, the second digit of a code is its TEER: in 22221, it is 2. Every job title in this unit group, such as user support technician, shares that TEER.
Is NOC 22221 eligible for Express Entry?
IRCC counts work experience in TEER 0, 1, 2 or 3 for the Federal Skilled Worker Program and the Canadian Experience Class. NOC 22221 is TEER 2, so work in it sits inside that range. IRCC's 2026 category lists do not include NOC 22221. People in this occupation can still be invited in general or program-specific rounds. IRCC decides each case.
What is the median wage for NOC 22221?
Job Bank reports a median wage of $31.47 an hour for NOC 22221 across Canada. The low figure is $20.50 and the high is $49.00. Medians by province and territory run from $26.00 in Nova Scotia to $34.18 in Yukon. The figures come from Job Bank's 2025 wage release (Labour Force Survey, 2023-2024).
What job titles are under NOC 22221?
Statistics Canada lists 13 example job titles for NOC 22221, including user support technician, call centre agent - technical support, client support representative - systems, computer help desk representative - systems and computer help desk supervisor. The title alone does not set the code: IRCC compares your duties with the lead statement and main duties on this page.
Can an employer hire for NOC 22221 through an LMIA?
An employer, not a worker, applies for an LMIA, and ESDC assesses each job offer, including the wage. For low-wage jobs, Service Canada refuses to process applications in census metropolitan areas where unemployment is 6% or higher, with some exemptions.
Next steps
Read the rules behind this page, then compare pathways.
Guides
The law
Compare pathways for this occupation
The Pathway Explorer lists each major program and its published criteria. Take NOC 22221 and its TEER with you.
NOC 2021 Version 1.0: Statistics Canada and ESDC.